Training IT Help Desk Service

Training IT Help Desk Service

Help Desks are changing due to technological evolution, the need for more stringent business practices, changing customer requirements, and the growth of distributed work teams. As a result, impeccable Help Desk Management and a business-centric help desk are necessary to meet the greater needs of the entire organization.

Help Desk Training offering includes three certification tracks that will help you become a complete IT Support Professional. CompTIA, Help Desk Institute, and Microsoft all agree the combination of CompTIA’s A+, HDI’s soft skills, and Microsoft’s MCDST Certification create the perfect training path for an IT Support Professional.

If you are looking for a career change into the Help Desk industry:

• Training for 3 industry standard certifications: A+, MCDST, and HDI
• Provides the skills needed to fulfill job roles and responsibilities in the Help Desk Industry
• Provides the perfect combination of Soft Skills and Technical Desktop Skills

If you are looking to increase satisfaction of the customers of your company’s services, our Help Desk training:

• Improves communication and operating efficiency, decreases staff turnover, and increases client turnover and customer satisfaction
• Addresses issues such as loss of business due to poor Customer Service
• Puts companies in the beginning stages of a business-centric Help Desk, supporting business initiatives

TRAINING METHOD

• Group Discussions
• Group & Individual Exercises
• Presentations
• Games
• Case Studies
• Role Plays
• Self-Assessment
• Action Plan

FACILITIES

• Certificate,
• Quality Training Kit (Pencil case: Erase, Bolpoint, Pencil, Tipe X, Stabillo, Flash Disk 8 GB),
• Bag.
• Training Material (HandOut & SoftCopy)
• Convenient training facilities in stars hotel (Public Training)
• Lunch and Coffee Breaks (Public Training)
• Souvenir

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

• Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Trainingdengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
• Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
• Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
• Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.

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